Shipping & Delivery

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We know you have great taste, but alas, so does everyone else which means it is difficult to keep all of our items in stock. If an item is not available for immediate delivery, you can still purchase your favourite Incy pieces on pre-order to ensure allocation from our next shipment. As our more popular pieces sell fast, please be aware that the pre order dates online may change but do not fear - this doesn’t mean your order has been delayed, it simply means the item is now selling out of the following shipment.

If for any reason there are delays expected, we will communicate this as best we can via the email address you provided at checkout. 

COVID UPDATE: Incy Interiors has been experiencing some supply chain/delivery issues since September 2020 due to circumstances arising from the impacts of COVID-19. We are currently back on track with deliveries for all future shipments arriving from December 2021.

Once your order has reached us, it will be dispatched from our warehouse in Auckland. As soon as your order is en route, please allow 7 - 10 business days for delivery, but for your convenience, tracking details will also be sent via email.

The Incy team will be in contact with you throughout your journey to provide updates of arrival etc as best we can.

If you have ordered a Lucy, Maxwell, Albie, or Estelle Change Table please note these may take a little longer as we send these items with a furniture removalist to ensure these already assembled, and therefore more fragile pieces arrive to you safely. Rather than tracking, the company transporting your goods will get in touch to arrange a delivery time that is most convenient for you.

 Shipping rates

We use a flat shipping rate for all of our deliveries. Our shipping rates are charged as:

Auckland area: $49

North Island (excluding RURAL and Auckland) $109

South Island (excluding RURAL) $219

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